A complete and balanced service scorecard : creating value through sustained performance improvement
Rajesh K. Tyagi; Praveen Gupta
| Year of publication: |
c 2008 ; 1. print.
|
|---|---|
| Authors: | Tyagi, Rajesh K. ; Gupta, Praveen |
| Publisher: |
Upper Saddle River, NJ : FT Press |
| Subject: | Dienstleistungssektor | Service industry | Balanced Scorecard | Balanced scorecard | Performance-Management | Performance management | Qualitätsmanagement | Quality management | Dienstleistungsbetrieb | Management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XXV, 293 S. graph. Darst. 24 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber ; Guidebook |
| Language: | English |
| Notes: | Includes bibliographical references (p. 275-282) and index Performance management and scorecards -- Performance challenges in the service sector -- Six Sigma for services -- Performance management for services -- Understanding the service scorecard -- Designing a service scorecard -- Leadership and acceleration -- Collaboration -- Innovation and execution -- Retention and growth -- Implementation of the service scorecard -- Integration of service scorecard and improvement initiatives -- Service scorecard validation -- Best practices |
| ISBN: | 0-13-198600-7 ; 978-0-13-198600-8 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003681704