A complete and balanced service scorecard : creating value through sustained performance improvement
Rajesh K. Tyagi ; Praveen Gupta
| Year of publication: |
2008 ; 1. pr.
|
|---|---|
| Authors: | Tyagi, Rajesh Kumar ; Gupta, Praveen |
| Publisher: |
Upper Saddle River, N.J. : Pearson |
| Subject: | Dienstleistungsbetrieb | Management | Kundendienst | Qualitätsmanagement | Service industries | Performance | Measurement | Customer services | Total quality management |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XXV, 293 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliographie |
| Language: | English |
| ISBN: | 0-13-198600-7 ; 978-0-13-198600-8 |
| Classification: | Dienstleistungen: Allgemeines ; Marketing ; Qualitätsmanagement |
| Source: |
Persistent link: https://www.econbiz.de/10004917977