A comprehensive evaluation of the logistics service quality based on vague sets theory
Ai-Hua Wu; Jing-Qin Su; Fei Wang
| Year of publication: |
2014
|
|---|---|
| Authors: | Wu, Ai-hua ; Su, Jing-qin ; Wang, Fei |
| Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6517, ZDB-ID 2540122-1. - Vol. 6.2014, 1, p. 69-87
|
| Subject: | logistics service | quality evaluation | vague sets | SERVQUAL method | probability matrix | Dienstleistungsqualität | Service quality | Logistikunternehmen | Logistics provider | Logistik | Logistics | Qualitätsmanagement | Quality management | Bewertung | Evaluation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010485039