A comprehensive model of customer direct and indirect revenge : understanding the effects of perceived greed and customer power
Yany Grégoire; Daniel Laufer; Thomas M. Tripp
| Year of publication: |
2010
|
|---|---|
| Authors: | Grégoire, Yany ; Laufer, Daniel ; Tripp, Thomas M. |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 38.2010, 6, p. 738-758
|
| Subject: | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Konsumentenboykott | Consumer boycott |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008779087