A conceptual framework and classification of capability areas for business process maturity

Amy Van Looy, Manu de Backer and Geert Poels

Year of publication:	2014
Authors:	Looy, Amy van ; De Backer, Manu ; Poels, Geert
Published in:	Enterprise information systems. - Abingdon : Taylor & Francis, ISSN 1751-7575, ZDB-ID 2435748-0. - Vol. 8.2014, 2, p. 188-224
Subject:	business process management \| maturity \| conceptual framework \| capabilities \| process improvement \| excellence \| business process reengineering \| business process transformation \| Prozessmanagement \| Business process management \| Organisatorischer Wandel \| Organizational change

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