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Linking Six Sigma's critical success/hindering factors and organizational change (development) : A framework and a pilot study
Pinedo‐Cuenca, Ruben, (2012)
The application of modified "Defect Per Million Opportunities" (DPMO) and sigma level to measure service effectiveness
Setijono, Djoko, (2009)
Model and principles of stakeholders-oriented quality management based on radical (discontinuous) improvement : a modern re-interpretation of TQM and CWQC?
Setijono, Djoko, (2010)