A conceptual framework for the service recovery paradox
A. Krishna; G. S. Dangayach; R. Jain
| Year of publication: |
2011
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| Authors: | Krishna, Anupam ; Dangayach, G. S. ; Jain, Rakesh |
| Published in: |
The marketing review. - Helensburgh : Westburn Publ., ISSN 1469-347X, ZDB-ID 2039374X. - Vol. 11.2011, 1, p. 41-56
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| Type of publication: | Article |
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| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009853193