A conceptual model for measuring the service quality of shared services organizations
Stefan Röder and Frank Keuper
| Year of publication: |
2013
|
|---|---|
| Authors: | Röder, Stefan ; Keuper, Frank |
| Published in: |
Finance bundling and finance transformation : shared services next level. - Wiesbaden : Springer-Gabler, ISBN 3-658-00372-3. - 2013, p. 253-271
|
| Subject: | Dienstleistungsqualität | Service quality | Interne Dienstleistung | Internal services | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010252979