A design theory approach to building strategic network-based customer service systems Dz:190
| Year of publication: |
2009
|
|---|---|
| Authors: | Deo, Sarang ; Corbett, Charles J |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 49.2009, 4, p. 357-361
|