A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
| Year of publication: |
2010
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|---|---|
| Authors: | Svari, Sander ; Svensson, Göran ; Slåtten, Terje ; Edvardsson, Bo |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 20.2010, 1 (1.1.), p. 26-46
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