A flexible architecture for call centres with skill-based routing
Benjamin Legros; Oualid Jouini; Yves Dallery
| Year of publication: |
2015
|
|---|---|
| Authors: | Legros, Benjamin ; Jouini, Oualid ; Dallery, Yves |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 159.2015, p. 192-207
|
| Subject: | Call centres | Queueing models | Skill-based routing | Flexibility | Performance measures | Chaining | Simulation | Asymmetric parameters | Callcenter | Call centre | Tourenplanung | Vehicle routing problem | Warteschlangentheorie | Queueing theory | Flexibilität | Performance-Messung | Performance measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010479239