A framework for electronic services system
Year of publication: |
2008
|
---|---|
Authors: | Sandhu, Kamaljeet ; Corbitt, Brian |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 2.2008, 1, p. 50-62
|
Subject: | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Informationstechnik | Information technology |
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