A Framework for the Introduction of a Process of Quality Improvement in Retail Organizations

Describes a framework which can be used by retail organizations in planning the introduction of a process of continuous quality improvement. The framework consists of four sections – organizing, systems and techniques, measurement and feedback, and changing the culture. Outlines the key features of these sections. Also outlines a five‐stage process by which the framework can be used by the executive management of any retail organization.

MoreLess

Year of publication:	1994
Authors:	Dale, Barrie G.
Published in:	International Journal of Retail & Distribution Management. - MCB UP Ltd, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 22.1994, 8, p. 25-32
Publisher:	MCB UP Ltd
Subject:	Management \| Organizations \| Retailing \| TQM

More details

Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09590559410074886 [DOI]
Source:	Other ZBW resources

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014803786