A framework for understanding the evolution of relationship quality and the customer relationship development process
Peter Atorough, Heba Salem
| Year of publication: |
December 2016
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| Authors: | Atorough, Peter ; Salem, Heba |
| Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 21.2016, 4, p. 267-283
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| Subject: | relationship quality | banking | financial services | relations development cycle | customer satisfaction | trust | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Finanzdienstleistung | Financial services | Lieferantenmanagement | Supplier relationship management | Vertrauen | Confidence | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41264-016-0008-z [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011594161