A Longitudinal Study of the Stability of Consumer Expectations of Services
| Year of publication: |
1998
|
|---|---|
| Authors: | Clow, Kenneth E. ; Kurtz, David L. ; Ozment, John |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 42.1998, 1, p. 63-74
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