A Markovian queueing model for telecommunications support center with breakdowns and vacation periods

Anis Chettouf, Amina Angelika Bouchentouf, Mohamed Boualem

Year of publication:	2024
Authors:	Chettouf, Anis ; Bouchentouf, Amina Angelika ; Boualem, Mohamed
Published in:	Operations research forum. - Cham : Springer International Publishing, ISSN 2662-2556, ZDB-ID 2978290-9. - Vol. 5.2024, 1, Art.-No. 22, p. 1-26
Subject:	Cost optimization \| Customer support center \| Impatience \| Matrix method \| Queueing models \| Vacation

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