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A method for diagnosing healthcare provision process based on failure cases

Massaki Kaneko
Year of publication:
2016
Authors: Kaneko, Massaki
Published in:
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 8.2016, 3, p. 334-344
Subject: Quality management | Quality assurance | Cause analysis | Healthcare quality | Process diagnosis | Qualitätsmanagement | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Prozessmanagement | Business process management | Produktqualität | Product quality
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