A method for matching customer integration with operational control of service processes
| Year of publication: |
2012
|
|---|---|
| Authors: | Leyer, Michael ; Moormann, Jürgen |
| Published in: |
Management research review. - Bingley : Emerald, ISSN 2040-8277, ZDB-ID 25351527. - Vol. 35.2012, 11 (28.9.), p. 1046-1070
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