A model for CRM implementation in Indian public sector banks
Year of publication: |
2010
|
---|---|
Authors: | Hugar, S. S. ; D'Costa, Nancy |
Published in: |
International journal of business innovation and research. - Genève [u.a.] : Inderscience, ISSN 1751-0252, ZDB-ID 2271131-4. - Vol. 4.2010, 1/2, p. 143-162
|
Subject: | Beziehungsmarketing | Relationship marketing | IT-gestütztes Marketing | Computer-assisted marketing | Einführung | Implementation | Öffentliche Bank | Public bank | Indien | India |
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