A natural apology is sincere : understanding chatbots' performance in symbolic recovery
Jiemin Zhang, Yimin Zhu, Jifei Wu, Grace Fang Yu-Buck
| Year of publication: |
2023
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|---|---|
| Authors: | Zhang, Jiemin ; Zhu, Yimin ; Wu, Jifei ; Yu-Buck, Grace Fang |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 108.2023, p. 1-11
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| Subject: | Chatbots | Symbolic recovery | Lay belief | Emotional competence | Human-robot interaction | Emotion | Beschwerdemanagement | Complaint management | Kompetenz | Competence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103387 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013482918