A new model to support the personalised management of a quality e-commerce service
| Year of publication: |
2003
|
|---|---|
| Authors: | Giann`i, Giovanni ; Franceschini, Fiorenzo |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 14.2003, 3, p. 331-346
|