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Company's performance self-assessment (COPSA) among facilities outsourcing firms in Malaysia : a focus on service delivery
Abdul Hamid Mar Iman, (2015)
Ex-post service contract performance management
Forbes, Brian, (2018)
Contracting out : Dutch municipalities reject the solution for the VAT-distortion
Wassenaar, M. C., (2007)
Power of performance management : how leading companies create sustained value
Waal, André de, (2001)
Achieving high performance in the public sector : what needs to be done?
Waal, André de, (2010)
Applying the high-performance organization framework to a multinational retailer
Waal, André de, (2012)