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The impact of waiting time guarantees on customers' waiting experiences
Kumar, Piyush, (1997)
To queue or not to queue : equilibrium behavior in queueing systems
Hassin, Refael, (2003)
Customer Herding in Services with Waiting Costs
Veeraraghavan, Senthil K., (2012)
A repairable queueing model with two-phase service, start-up times and retrial customers
Dēmētriu, Iōannēs, (2010)
A preemptive resume priority retrial queue with state dependent arrivals, unreliable server and negative customers
Dēmētriu, Iōannēs, (2013)
Queueing analysis of the DRX power saving mechanism in fault-tolerant 3GPP LTE wireless networks
Dēmētriu, Iōannēs, (2016)