A Scaling Organization for a Development and Project-Oriented IT Consulting Company

The already high demand on IT consulting got a boost thanks to the numerous efforts of companies to digitize their business, especially facing the challenges of the COVID-19 pandemic. Despite a turnover of more than 7 billion Euros just in Germany in 2020, an increasing amount of companies seeking advice in IT consulting every year, the number of scientific publications addressing IT consulting from a business perspective remains sparse. To this end, this master thesis conducts a scientific case study on a development and project-oriented IT-consulting company in Germany. Aiming to develop a solution for the organizational challenges with the highest need for action. First, the existing literature is reviewed. This is followed by an analysis of individual interviews conducted with employees and the management of the sample company. To develop a response to those challenges, this thesis uses, besides literature research the results of an expert interview conducted at W.L. Gore, a company that has become famous for their inconvenient lattice organization. The result of this thesis is a recommended course of action for the management of the IT consulting company to develop a strategy to optimize their organization iteratively to a decentralized form of organization that scales with an increasing number of employees. This study of one selected sample company may be seen as an invitation to conduct more scientific business research addressing different IT consulting companies