A service-oriented algebra for optimizing the management of service requests
Year of publication: |
2015
|
---|---|
Authors: | Vaculín, Roman ; Chee, Yi-Min ; Oppenheim, Daniel V. ; Varshney, Lav R. |
Published in: |
Maximizing management performance and quality with service analytics. - Hershey, Pa. : Business Science Reference, ISBN 978-1-4666-8496-6. - 2015, p. 337-365
|
Subject: | IT-Dienstleister | IT service provider | IT-Management | IT management | Unternehmensarchitektur | Enterprise architecture |
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