A service science and engineering approach to public information services in exceptional situations : examples from transport

Petra Hocová and João Falcão e Cunha

Year of publication:	2010
Authors:	Hocová, Petra ; Falcão e Cunha, João
Published in:	Exploring services science : first international conference, IESS 2010, Geneva, Switzerland, February 17 - 19, 2010 ; revised papers. - Berlin : Springer, ISBN 3-642-14318-0. - 2010, p. 65-81

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