A simulation-based planning methodology for decreasing patient waiting times in pure walk-in clinics

Eduardo Perez, Vivekanand Anandhan, Clara Novoa

Year of publication:	2020
Authors:	Perez, Eduardo ; Anandhan, Vivekanand ; Novoa, Clara
Published in:	International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5688, ZDB-ID 2498765-7. - Vol. 12.2020, 3, p. 34-54
Subject:	Design Of Experiments \| Discrete Event Simulation \| Healthcare \| Service Quality \| Waiting Times \| Walk-In Clinics \| Dienstleistungsqualität \| Service quality \| Gesundheitsversorgung \| Health care \| Simulation \| Krankenhaus \| Hospital \| Warteschlangentheorie \| Queueing theory \| Patienten \| Patients

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