A sociotechnical approach to the innovation of a network technology in the public sector – the introduction of smart homes in West Lothian

The paper argues that some conventional tools guiding innovation processes inadequately analyse problems arising from blending telematics with public service integration in areas of complex service provision. Also uses Molina’s diamond of alignment, and Nicoll’s contextual usability conceptual approaches to analyse a case study on the introduction of smart housing in West Lothian, Scotland.

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Year of publication:	2000
Authors:	Kinder, Tony
Published in:	European Journal of Innovation Management. - MCB UP Ltd, ISSN 1758-7115, ZDB-ID 2028189-4. - Vol. 3.2000, 2, p. 72-90
Publisher:	MCB UP Ltd
Subject:	Housing \| United Kingdom \| Innovation \| Public sector

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Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/14601060010322284 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014720985