A staffing algorithm for call centers with skill-based routing
| Year of publication: |
2005
|
|---|---|
| Authors: | Wallace, Rodney B. ; Whitt, Ward |
| Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Inst., ISSN 1523-4614, ZDB-ID 20210152. - Vol. 7.2005, 4, p. 276-294
|