A strategic service quality approach using analytic hierarchy process
| Year of publication: |
2005
|
|---|---|
| Authors: | Chow, Clare Chua ; Luk, Peter |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 15.2005, 3, p. 278-289
|