A structural approach to examine the quality attributes of e-shopping malls using the Kano model
| Year of publication: |
2012
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|---|---|
| Authors: | Oh, Jong-Chul ; Yoon, Sung-Joon ; Park, Byung-il |
| Published in: |
Asia Pacific journal of marketing and logistics. - Bradford : Emerald, ISSN 0954-7517, ZDB-ID 11747407. - Vol. 24.2012, 2 (30.3.), p. 305-328
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