A structural equation model of management strategies and firm performance : a case study of logistics service quality on home delivery
Yu-Kai Huang, Cheng-Min Feng and Pei-Ju Wu
| Year of publication: |
2009
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|---|---|
| Authors: | Huang, Yu-kai ; Feng, Cheng-min ; Wu, Pei-ju |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 3.2009, 3, p. 281-300
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| Subject: | Electronic Commerce | E-commerce | Logistik | Logistics | Dienstleistungsqualität | Service quality | Internet-Auktion | Online auction | Kundenservice | Customer service | Strukturgleichungsmodell | Structural equation model |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003898858