A structured approach to describing service for creating a delightful experience
| Year of publication: |
2009
|
|---|---|
| Authors: | Leung, John W.K. ; Kwong, Kenneth K. |
| Published in: |
Computers & industrial engineering : CAIE ; an internat. journal. - Amsterdam [u.a.] : Elsevier, ISSN 0360-8352, ZDB-ID 1969936. - Vol. 57.2009, 2, p. 563-571
|