A study measuring the performance of electronic resources in academic libraries

Purpose – The purpose of this paper is to provide an input‐output analysis of electronic resources in academic libraries by verifying evaluation indicators and applying them to the digital library environment. Design/methodology/approach – This study measures the performance of electronic resources in academic libraries in Korea. To measure the efficiency of the input‐output ratio, evaluation indicators were divided into inputs and outputs. Inputs refer to the e‐resource use environment as well as the acquisition of e‐resources such as web DB, e‐books, e‐journals, and so on. Outputs quantify the use of each resource. Findings – First, the results of this study show that a large share of academic library budgets is spent on e‐resource purchases and e‐resource environment improvement for better use. Second, the measurement shows that web DB subscription, annual e‐resource development, and education for e‐resource exhibit higher efficiency, while e‐resource use, web DB and e‐journal download exhibited relatively high efficiency. Third, when the input‐output ratio is calculated in percentage terms, the efficiency of e‐resources of Korean academic libraries reaches 88.20 per cent. Research limitations/implications – First, to measure performance accurately, results/effectiveness must be included. However, this study focused on quantifiable input and output factors. It is recommended that future research include user satisfaction and learning effects. Second, this study was conducted in a particular country (Korea). So it is advisable to conduct research to compare the results of this study to results in other countries. Originality/value – This study is the first research to consider the performance of electronic resources in depth. This paper contributes to improving the reliability of library evaluation.