'A Survey Instrument for Identification of the Critical Failure Factors in the Failure of ERP Implementation at Indian SMEs'

Many quantitative and qualitative studies have been conducted in various countries for the Enterprise Resource Planning (ERP) implementation in the Large Enterprise (LEs) as well as for Small and Medium-size Enterprises (SMEs) to capture the full benefits of ERP systems; still there is a lack of survey instrument for identification of the Critical Failure Factors (CFFs) that contribute in the failure of ERP implementation at Indian SMEs. This paper develops an ERP implementation failure survey instrument (questionnaire) by identifying twenty CFFs for the failure of ERP implementation at Indian SMEs that fill the gap of missing survey instrument to explore the CFFs for the failure of ERP implementation at Indian SMEs; it has a broader and more holistic focus. It proposes a framework in terms of one scenario in order to explore the 20 CFFs that determine the failure of ERP implementation at Indian SMEs. A quantitative survey based method was used to collect the data from the Indian ERP consultants (respondents). The data collected were analyzed using statistical techniques. The main purpose of this questionnaire is to get the opinion of respondents in order to explore the CFFs for the failure of ERP implementation at Indian SMEs. It contains 20 survey items. Respondents are required to response on each item (statement) on a likert five point scale of agreement and disagreement. Whole questionnaire is divided in to five parts Cover Letter, General Proforma, Conceptual Framework, Survey Items and One open ended question supported by thank you letter. Findings are discussed for the future work to bridge the current literature gap and provide practical advice for both ERP academics and practitioners