A survey of customer satisfaction barometers: Some results from the transportation-communications sector
| Year of publication: |
2004
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|---|---|
| Authors: | Grigoroudis, E. ; Siskos, Y. |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 2430034. - Vol. 152.2004, 2, p. 334-353
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