A systematic approach to improving quality: a framework and a field study

Explores the dynamic relationships involved in achieving a strategic quality orientation in a business setting. The relevant literature was revived. A methodology for implementing a strategic quality perspective was developed and tested in a field study. The methodology stresses both the technical and cultural aspects of the implementation process and provides a road map for other businesses pursuing ISO 9000 and total quality management.

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Year of publication:	1997
Authors:	Czuchry, Andrew J. ; Hyder, Carroll ; Yasin, Mahmoud ; Mixon, David
Published in:	International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 14.1997, 9, p. 876-898
Publisher:	MCB UP Ltd
Subject:	Competitiveness \| Corporate culture \| International trade \| ISO 9000 \| Organizational change \| Total quality management

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Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/02656719710186795 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014801154