A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment
Fatma Pakdil, Onur Özkök, Berna Dengiz, Imdat Kara, Nilay Selvi ...
| Year of publication: |
2009
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|---|---|
| Authors: | Pakdil, Fatma ; Özkök, Onur ; Dengiz, Berna ; Kara, Imdat ; Selvi, Nilay |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 20.2009, 1/2, p. 129-137
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| Subject: | Prozessmanagement | Business process management | Statistischer Fehler | Statistical error | Kundenzufriedenheit | Customer satisfaction | Simulation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003859012