A text analytics framework for automated communication pattern analysis

Shaokun Fan, Noyan Ilk

Year of publication:	2020
Authors:	Fan, Shaokun ; Ilk, Noyan
Published in:	Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 57.2020, 4, p. 1-15
Subject:	Communication pattern \| Pattern mining \| Service center \| Speech act \| Text analytics

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