A theatrical perspective on service performance evaluation : the customer-critic approach
Year of publication: |
2011
|
---|---|
Authors: | Harris, Kim ; Harris, Richard ; Elliot, Dominic ; Baron, Steve |
Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 27.2011, 5/6, p. 477-502
|
Subject: | Dienstleistungsqualität | Service quality | Theater | Theatre | Kritik | Criticism | Marktforschung | Market research |
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