A typology of customer-service provider relationships: the role of relational factors in classifying customers
| Year of publication: |
2004
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|---|---|
| Authors: | Coulter, Robin A. ; Ligas, Mark |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 18.2004, 6, p. 482
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