Frontmatter -- Contents -- Acknowledgements -- Contributors -- Foreword -- Chapter 1. Introduction: From Disabled Tourists to Accessible Tourism / Darcy, S. / Buhalis, D. -- Chapter 2. Conceptualising Disability / Darcy, S. / Buhalis, D. -- Chapter 3. Accessibility: A Key Objective for the Tourism Industry / Eichhorn, V. / Buhalis, D. -- Chapter 4. Disability Legislation and Empowerment of Tourists with Disability: The UK Case / Veitch, C. / Shaw, G. -- Chapter 5. Understanding Tourist Experience Through Embodiment: The Contribution of Critical Tourism and Disability Studies / Small, J. / Darcy, S. -- Chapter 6. Tourism in the Leisure Lives of People with Disability / Foggin, B. -- Chapter 7. Travelling with and Beyond Depression: Women’s Narratives of Recovery and Identity / Fullagar, S. -- Chapter 8. Encounters of Disabled Customers on the Tourism Stage / Arola, E. / Cooper, C. / Cooper, R. -- Chapter 9. Blind People’s Tourism Experiences: An Exploratory Study / Poria, Y. / Reichel, A. / Brandt, Y. -- Chapter 10. Demographic Drivers of Change in Tourism and the Challenge of Inclusive Products / Shaw, G. / Veitch, C. -- Chapter 11. Ageing Travellers: Seeking an Experience – Not Just a Destination / Patterson, I. / Pegg, S. -- Chapter 12. Ageing Travel Market and Accessibility Requirements / Wang, Y. -- Chapter 13. Heritage Sites: Attitudinal and Experimental Differences of Disabled and Able-Bodied Visitors / Pearn, M. -- Chapter 14. Economic Contribution of Tourists with Disabilities: An Australian Approach and Methodology / Dwyer, L. / Darcy, S. -- Chapter 15. Developing a Business Case for Accessible Tourism / Darcy, S. / Cameron, B. / Pegg, S. -- Chapter 16. Stakeholder Analysis of Accessible Tourism / Michopoulou, E. / Buhalis, D. -- Chapter 17. Web Design, Assistive Technologies and Accessible Tourism / Pühretmair, F. / Nussbaum, G. -- Chapter 18. Technology Platforms and Challenges / Michopoulou, E. / Buhalis, D. -- Chapter 19. Conclusion: Universal Approaches to Accessible Tourism / Darcy, S. / Ambrose, I. / Schweinsberg, S. / Buhalis, D.