Achieving World Class Service: An Anglo-American Benchmark Comparison of Service Practice and Performance
| Year of publication: |
1997
|
|---|---|
| Authors: | Blackmon, Kate ; Voss, Christopher A. ; Chase, Richard ; Rose, E. ; Roth, Aleda V. |
| Publisher: |
Severn Trent PLC |
| Type of publication: | Book / Working Paper |
|---|---|
| Language: | English |
| Notes: | Blackmon, Kate, Voss, Christopher A., Chase, Richard, Rose, E. and Roth, Aleda V. (1997) Achieving World Class Service: An Anglo-American Benchmark Comparison of Service Practice and Performance. Severn Trent PLC. ISBN 0792380614 |
| Source: | BASE |
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