Age matters: How developmental stages of adulthood affect customer reaction to complaint handling efforts
| Year of publication: |
2013
|
|---|---|
| Authors: | Roschk, Holger ; Müller, Jana ; Gelbrich, Katja |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 20.2013, 2, p. 154-164
|