Agreement on service performance ratings between frontline employees and their supervisor
Peter BeomCheol Kim and Kevin D. Carlson
| Year of publication: |
2016
|
|---|---|
| Authors: | Kim, Peter BeomCheol ; Carlson, Kevin D. |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 26.2016, 5, p. 721-740
|
| Subject: | Performance | Employee | Supervisor | Arbeitskräfte | Workforce | Arbeitsleistung | Job performance | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Personalbeurteilung | Employee appraisal | Leistungsmotivation | Work motivation | Arbeitszufriedenheit | Job satisfaction | Verkaufspersonal | Salespeople | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-04-2015-0110 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011599155