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“I have learned my lesson” : How clients' trust betrayals shape the future ways in which street‐level bureaucrats cope with their clients
Davidovitz, Maayan, (2021)
Speaking truth to power : how political rhetoric leads to a counter response of LGBTQ street-level bureaucrats
Davidovitz, Maayan, (2022)
Playing defence : the impact of trust on the coping mechanisms of street-level bureaucrats