An Analysis of Consumers Acceptance towards Usage of Digital Payment System, Fintech and CBDC

Consumers appear to still be sceptical about mobile payment systems. As a result, the theoretical framework proposed as well as evaluated in this study, concentrates on elements that influence customer behaviour towards the digital payment system, fintech and CBDC are accepted. The empirical results demonstrate that there is a huge amount of support towards accessibility, individuality adaptability, as well as facilitating conditions have all been found to have an impact. The research has a number of ramifications for administrators in charge of promoting digital financial services in order to boost customers' willingness to pay to make advantage of such facilities. The focus of this investigation is to see if demographic analysis impact digital payment adoption intentions in India, as well as to determine one of most essential characteristics towards forecasting customers' adoption intentions or if the trade can sometimes be split among specific consumer categories. The statistical test revealed a significant degree of diversity predicted for technology acceptance (R2 = 80.06%), while clustering analysis proves three separate types of customers, each with their own set of requirements. The following results can aid digital payment firms in gaining a full and comprehensive knowledge of the aspects that drive Indian customers' adoption decisions, with a focus on the characteristics that encourage terminal to adopt their products