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Implications of ISO quality management certification on US firms' financial performance
Elfakhani, Said, (2009)
Empirical enhancemenets to Deming's chain reaction model
Wayhan, Victor B., (2010)
An empirical test of Deming's chain reaction model
A multi-level examination of leadership practices in quality management : implications for organisational performance in healthcare
Akdere, Mesut, (2007)
The role of knowledge management in quality management practices : achieving performance excellence in organizations
Akdere, Mesut, (2009)
A multi-level examination of quality-focused human resource practices and firm performance : evidence from the US healthcare industry