An application of Taguchi's robust experimental design technique to improve service performance
| Year of publication: |
1996
|
|---|---|
| Authors: | Kumar, Ashok ; Motwani, Jaideep ; Otero, Luis |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 13.1996, 4, p. 85-98
|