An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
| Year of publication: |
2020
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|---|---|
| Authors: | Ha Thu Nguyen |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 31.2020, 2, p. 189-206
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| Subject: | customer satisfaction | quality | service | Kano model | retail service quality scale | RSQS | Vietnamese supermarkets | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Lebensmitteleinzelhandel | Food retailing | Vietnam | Viet Nam | Einzelhandel | Retail trade | Messung | Measurement | Qualitätsmanagement | Quality management | Taiwan |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2020.110025 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012516275